Return Policy

Returns and Exchanges

Your complete satisfaction is our ultimate goal. You may return any item shipped by Esco, as long as it meets the following conditions:

• The products must be returned within 7 days of receipt and original packing unless otherwise noted on product page.
• We’ll need the receipt, your order number and the reason for your return.
• Please refer to manufacturer's return policy if applicable

Please note that we do not refund cash. Store credit only!

Non-Eligible Returns Criteria

Merchandise that meets the in the following conditions are considered to be a final purchase & are non-returnable and non-refundable.

• DME Products (Durable medical equipment such as wheelchairs, crutches, etc.) 
• Vitamins/Herbs
• Refrigerated goods that are passed its expiration date 
• Prescribed medication
• If the package was not accepted in a timely manner after being delivered by the carrier services
• Items that are affected by uncontrollable conditions

Policy

• Esco reserves the right to limit or refuse any refund or exchange.
• Returns must comply with the federal state laws and regulations
• We do not offer pick up services for returns
• Refrigerated goods that would otherwise decay or spoil.
• You may asked for a valid photo identification depending on the purchase.

Please contact us at (212) 246-8169 Ext. 403 or email us at escodrug@gmail.com or escopharmacy.com/returns to acquire more information or inquiry pertaining to returns.